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Источник: https://cloudblogs.microsoft.com/dyn...nt-efficiency/
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Dynamics 365 Customer Service 2021 release wave 1 includes enhancements that give admins greater control over knowledge management configuration and help agents access the information they need to resolve customer queries more quickly. This release makes it easier for agents to filter and find the most relevant knowledge articles. Admins can set the knowledge articleRead more

The post Knowledge management enhancements increase agent efficiency appeared first on Microsoft Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...nt-efficiency/