msdn.microsoft.com/nav: New! Better grouping of cases into topics in Dynamics 365 Customer Service Insights
Источник: https://cloudblogs.microsoft.com/dyn...vice-insights/
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We’re excited to announce the release of a couple new features that enhance how cases are grouped into topics in Dynamics 365 Customer Service Insights. This blog explains how your service organization can take advantage of the new capabilities, and gives some tips for how to influence the AI models to improve topic quality. Map
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The post New! Better grouping of cases into topics in Dynamics 365 Customer Service Insights appeared first on Dynamics 365 Blog.
Источник: https://cloudblogs.microsoft.com/dyn...vice-insights/
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