Источник:
https://cloudblogs.microsoft.com/dyn...mer-sentiment/
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According to a recent survey by Gartner, companies that have seen a positive revenue growth collect more customer experience data than non-growth companies. However, collecting direct feedback from customers is only half the story of customer sentiment, especially with increased opportunities for the customer's voice to be heard through multiple channels. Unsolicited feedback, such as online reviews on e-commerce platforms,
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The post
Redefining what it means to understand customer sentiment appeared first on
Microsoft Dynamics 365 Blog.
Источник:
https://cloudblogs.microsoft.com/dyn...mer-sentiment/