AXForum  
Вернуться   AXForum > Microsoft Dynamics AX > DAX Blogs
NAV
Забыли пароль?
Зарегистрироваться Правила Справка Пользователи Сообщения за день Поиск Все разделы прочитаны

 
 
Опции темы Поиск в этой теме Опции просмотра
Старый 28.10.2006, 18:14   #1  
Blog bot is offline
Blog bot
Участник
 
25,459 / 846 (79) +++++++
Регистрация: 28.10.2006
ProductiveGap: Wiki Definition of CRM - Client Relationship Management Software
Источник: http://ProductiveGapCRMTeamBlog.spac...A611!142.entry
==============
Here is a great definition of CRM:
"The generally accepted purpose of Customer Relationship Management (CRM) is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures for interacting with those customers.
In today's competitive business environment, a successful CRM strategy cannot be implemented by simply installing and integrating a software package designed to support CRM processes. A holistic approach to CRM is vital for an effective and efficient CRM policy. This approach includes training of employees, a modification of business processes based on customers' needs and an adoption of relevant IT-systems (including software and maybe hardware) and/or usage of IT-Services that enable the organization or company to follow its CRM strategy. CRM-Services can even replace the acquisition of additional hardware or CRM software-licences.
The term CRM is used to describe either the software or the whole business strategy (or lack of one) oriented on customer needs. The main misconception of CRM is that it is only software, instead of whole business strategy."
- Source: Wikipedia.org - http://en.wikipedia.org/wiki/Customer_Relationship_Management
I thought you might enjoy.
www.productivegap.com - Austin, Texas - CRM Specialists.




==============
Источник: http://ProductiveGapCRMTeamBlog.spac...A611!142.entry
 

Похожие темы
Тема Автор Раздел Ответов Посл. сообщение
ProductiveGap: Quick Quotes from Forrester Report CRM study 2007 Blog bot DAX Blogs 0 19.03.2007 08:05
ProductiveGap: Gates Lays Out Strategy For Building Better Business Software Blog bot DAX Blogs 0 28.10.2006 18:14
ProductiveGap: Microsoft Makes Play For Enterprise With New CRM App Blog bot DAX Blogs 0 28.10.2006 18:14
ProductiveGap: Analysis: CRM Is Microsoft's Next Billion-Dollar Baby Blog bot DAX Blogs 0 28.10.2006 18:14
ProductiveGap: Lowdown on CRM LIVE Hosted by MSFT Blog bot DAX Blogs 0 28.10.2006 18:14
Опции темы Поиск в этой теме
Поиск в этой теме:

Расширенный поиск
Опции просмотра

Ваши права в разделе
Вы не можете создавать новые темы
Вы не можете отвечать в темах
Вы не можете прикреплять вложения
Вы не можете редактировать свои сообщения

BB коды Вкл.
Смайлы Вкл.
[IMG] код Вкл.
HTML код Выкл.
Быстрый переход

Рейтинг@Mail.ru
Часовой пояс GMT +3, время: 12:33.
Powered by vBulletin® v3.8.5. Перевод: zCarot
Контактная информация, Реклама.