Источник:
https://cloudblogs.microsoft.com/dyn...ts-track-kpis/
==============
Dynamics 365 Customer Service 2021 release wave 1 includes a new, intuitive timer control that displays service-level agreement (SLA) milestones for service cases or any SLA-enabled entity. The new timer addresses key feedback that we received from our customers. The timer is optimized to display SLA metrics, and it supports the display of multiple SLA
Read more
The post
Improved SLA timer control helps agents track KPIs appeared first on
Microsoft Dynamics 365 Blog.
Источник:
https://cloudblogs.microsoft.com/dyn...ts-track-kpis/