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Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/
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The COVID-19 outbreak has challenged customer service teams to rapidly adapt operations to respond to an influx of volume, particularly in contact centers. When that volume is tied to a time of crisis and your contact center agents are working remotely while responding to new waves of questions and issues, it can be even moreRead more

The post New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service appeared first on Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...tomer-service/