NAV Team Blog: Build a better bot: know your business and customers

[Blog bot]

Источник: https://cloudblogs.microsoft.com/dyn...and-customers/
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Increased customer engagement, time savings, cost reduction, and customer satisfaction are factors driving many organizations to deploy customer service bots. And its easy to see why – customer service bots, such as those built on the Dynamics 365 Virtual Agent for Customer Service framework, enable scalable and cost-effective solutions for businesses to fulfill this drive.

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Источник: https://cloudblogs.microsoft.com/dyn...and-customers/