msdn.microsoft.com/nav: The right work assignment method can improve agent satisfaction and utilization

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Источник: https://cloudblogs.microsoft.com/dyn...d-utilization/
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As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. Automated work assignment in Microsoft Dynamics 365 Customer Service can help.

The post The right work assignment method can improve agent satisfaction and utilization appeared first on Microsoft Dynamics 365 Blog.



Источник: https://cloudblogs.microsoft.com/dyn...d-utilization/